Everyday
One way to say it.
Use these words, adapt them, or choose something else.

I am reporting a repair. The heating has not worked since Monday. When can someone come, and can you confirm the time in writing?
Before you use it
Think about what you need and who you are speaking with. You can say the line, write it or show it. The other person may respond in different ways.
Housing, a landlord, or a call
Availability depends on Apple approval and your region.