For adults · Everyday
On a call
On a customer service call, you gave the wrong reference number and the agent has spent five minutes on the wrong account.
What could you say?
Three things you could say. None of them is the one right answer; each note says why it fits the moment, or why it may not.
I think I gave you the wrong number. Sorry. Here is the right one.
A strong fit
Names it, apologises once, fixes it.
Can we start again? I may have misread something.
Also works here
A reset. Saying which number would be faster.
Let them keep going and hope it sorts itself out.
Worth a second look
It will not. The fix is one sentence.
What people here usually expect
- Agents hear wrong reference numbers every hour. It is not a problem.
- One "sorry" is enough. Then the correct number.
- You can ask them to read the number back to you.
Your words
Write one line telling someone you gave them wrong information, and giving the right one.
In the app you write one line here and it lands in your lines. Nothing is graded.
The move this moment practises: Repair a mix-up.
Find Sovelo on the App StoreAvailability depends on Apple approval and your region.