For adults · Health and appointments
At reception
You arrived for a 2pm appointment. The receptionist says you were booked for 12. One of you got the time wrong.
They say: "We had you down for twelve, not two."
What could you say?
Three things you could say. None of them is the one right answer; each note says why it fits the moment, or why it may not.
I had 2 written down. I may have got it wrong. Is there any way to be seen today?
A strong fit
Names the mix-up without blame and asks for the practical next step.
Sorry, my mistake. What can we do?
Also works here
Takes it on and asks the useful question. You may not know whose mistake it was.
Insist it was their error and demand to be seen.
Worth a second look
It may have been their error. Insisting rarely gets you seen sooner.
What people here usually expect
- Time mix-ups are daily at clinics. Reception has a process for them.
- You do not need to decide whose fault it was to fix it.
- Asking "what can we do?" is the question that moves things.
Your words
Write one line for a booking mix-up that owns your part and asks what is possible.
In the app you write one line here and it lands in your lines. Nothing is graded.
The move this moment practises: Repair a mix-up.
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