For adults · Everyday
A returned item
You need to return a faulty item to a shop known for arguing about returns.
Which plan would you like to try?
Three things you could say. None of them is the one right answer; each note says why it fits the moment, or why it may not.
Bring the receipt, say one line: "This is faulty. I would like a refund." Repeat it if needed.
A strong fit
One line and a repeat. You do not need to debate.
Contact them online first and get the return agreed in writing.
Also works here
A record before the visit. Works if they have an online route.
Keep the faulty item.
Worth a second look
You can. The refund is yours to ask for.
What people here usually expect
- Repeating one line at a returns desk is a normal tactic.
- You can ask for a manager if the first person refuses.
- Refunds for faulty goods are usually your right, and staff know it.
Your words
Write the one line you would say at the returns counter, and would repeat.
In the app you write one line here and it lands in your lines. Nothing is graded.
The move this moment practises: Choose your plan.
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