For adults · Housing
At home
The building portal for reporting repairs has six tabs and a login you have never used. The building manager is on the phone.
What could you ask?
Three things you could say. None of them is the one right answer; each note says why it fits the moment, or why it may not.
Could you tell me the first thing to click after I log in?
A strong fit
It asks for one step, which is easier to follow on a call than the whole route.
Could you email me the steps?
Also works here
Written steps you can follow later. You may still want the first one now.
I will work it out myself.
Worth a second look
You can. It does not get you the first step while they are on the line.
What people here usually expect
- Building managers field portal questions constantly. Yours is routine.
- Asking for the steps by email is a normal request.
- You can report the repair by phone instead if the portal is too much.
Your words
Write one line asking for the first thing to do on a website or app you have never used.
In the app you write one line here and it lands in your lines. Nothing is graded.
The move this moment practises: One step at a time.
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