For teens · Everyday
At a café
You ordered "the usual" at a new café. They brought something else, because they do not know your usual.
What could you say?
Three things you could say. None of them is the one right answer; each note says why it fits the moment, or why it may not.
Sorry, my mistake. I meant a hot chocolate. Could I swap it?
A strong fit
It owns the mix-up and asks for what you meant, in one breath.
This is not what I meant, but I will have it anyway.
Also works here
A true statement and a choice. It works if you are happy with the drink.
Say nothing and drink something you did not want.
Worth a second look
You can. It fixes nothing and costs the same.
What people here usually expect
- Order mix-ups happen daily. Staff expect to swap things.
- Owning your part is normal and makes the swap quicker.
- Keeping the drink is allowed. Swapping is also allowed.
Your words
Write one line that owns a mix-up and asks for what you meant.
In the app you write one line here and it lands in your lines. Nothing is graded.
The move this moment practises: Repair a mix-up.
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