I want to watch my video, but the screen just spins and spins.. Read it together, at your pace. Every page is written in your child's voice.
1. I press play on my video. Instead of playing, a little circle spins. And spins. And spins.
2. Waiting for a spinning circle is a special kind of hard. My video is right there, but not playing.
The endless spinning circle, a frozen thumbnail, my finger hovering.
3. I might wonder what is wrong.
Why will the video not load?
The internet is slow right now.
Lots of people are using the internet at once.
The app or device needs a restart.
We do not have enough information to know.
💡 A stuck video has many possible causes. None of them are anyone’s fault, and most of them pass.
4. While the circle spins, I have choices.
count to twenty and check againdo something else for a few minutestry closing and reopening the appask a grown-up to look at the internet
5. If the video will not load at all, I can pick a backup plan. A downloaded show, a book, a game. The video is not gone forever. It will be there when the internet wakes up.
6. Spinning circles always end, one way or another. Either the video plays, or I am already happily doing something else.
In the app, your child can choose what happens next, rehearse lines out loud with Spark, and try different endings — including hearing a kind "no" and being celebrated for respecting it. Parents can also create fully personalized stories.