I am on a video call, and the screen freezes or the voice sounds like a robot.. Read it together, at your pace. Every page is written in your child's voice.
1. Sometimes I talk to someone on a video call. Grandma, a cousin, a friend.
2. Sometimes the call gets weird. The picture freezes. The voice sounds choppy, like a robot.
A stuck face on the screen, crackly sounds, words cutting out.
3. I might wonder what went wrong.
Why did the call freeze?
Our internet is slow right now.
Their internet or device is having trouble.
The app hiccuped and needs a restart.
We do not have enough information to know.
💡 A frozen call is a machine problem, not a people problem. Nobody hung up on purpose.
4. I have choices when a call gets glitchy.
wait a moment to see if it fixes itselfsay "You froze! Can you hear me?"hang up and call againask a grown-up to help with the connection
5. If the call cannot be fixed, the person still cares about me. We can call again later, or send a message instead.
6. Glitches end. Either the call comes back, or we pick a new time to talk. The person on the other side is still there, still mine.
In the app, your child can choose what happens next, rehearse lines out loud with Spark, and try different endings — including hearing a kind "no" and being celebrated for respecting it. Parents can also create fully personalized stories.